Shipping policy
Shipping Policy – Sweence
Order Processing
All orders are processed within 1 to 2 business days after payment is confirmed (excluding weekends and holidays).
Once your order has been processed, it is handed over to the carrier and shipped.
You will receive a tracking number by email once your order has been dispatched.
Shipping Times
Estimated delivery time:
🇺🇸 United States:
5 to 10 business days after shipping
⚠️ Please note:
- These are estimated delivery times, not guaranteed
- Delivery times may vary depending on location, carrier, and demand
Order Tracking
All orders include a tracking number.
Tracking updates may take 24 to 72 hours to appear after shipment.
Shipping Delays
Delays may occur due to factors beyond our control, including:
- Weather conditions
- Customs clearance
- High demand periods (sales, holidays)
- Carrier issues
These delays do not qualify for cancellation or refund as long as the order is in transit.
Delivered Packages
Once a package is marked as “delivered” by the carrier, the delivery is considered complete.
If you experience issues (lost, stolen, or misdelivered packages), please contact:
- Your local carrier
- Your local post office
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
We are not responsible for:
- Incorrect or incomplete addresses
- Refused deliveries
- Unclaimed packages
Customer Support
For any questions regarding your order:
We respond within 48 business hours.