Refund policy

Return & Refund Policy – Sweence

At Sweence, your satisfaction is our priority.
We offer a 14-day return policy along with clear solutions in case of delivery or product issues.

1. 14-Day Return Policy (Change of Mind)

You have 14 days from the delivery date to request a return, no questions asked.

  • Return shipping costs are the responsibility of the customer.
  • Items must meet our return conditions (see section 4).

2. Shipping Protection (Loss, Damage, Theft)

An optional Shipping Protection is available at checkout (not included by default).

  • If selected:
    Full coverage — we will replace or refund your order in case of loss, damage, or theft.
  • If not selected:
    Sweence is not responsible once the package has been handed to the carrier.

3. Refunds & Partial Refunds

Full Refund

Granted after:

  • Return received
  • Inspection completed
  • Product approved

Refunds are issued to the original payment method.

Partial Refund

May apply if:

  • Item is opened or used
  • Item is damaged or incomplete
  • Return is sent after the 14-day window

Details will be communicated via email.

3.1 Sale Items

Discounted or promotional items are eligible for return under the same conditions as full-price items.

3.2 Exchanges

We only replace items if they are:

  • Defective
  • Damaged upon arrival

To request an exchange, contact us at:
📩 contact@sweence.com

3.3 Gifts

  • If marked as a gift → store credit will be issued
  • If not marked → refund will be sent to the original purchaser

4. Return Conditions

To be eligible for a return, items must be:

  • Unused
  • Unopened
  • In original packaging
  • In perfect condition

You must provide:

  • Order number
  • Full name
  • Email address

4.1 Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Opened or used depilatory foam products
  • Any personal care or cosmetic product once opened
  • Gift cards

4.2 Opened Products

Due to hygiene standards, opened or used products cannot be returned, even if you are not satisfied.

⚠️ However, our support team will always try to offer a suitable solution (discount, replacement, etc.).

5. Bundles & Special Offers

Bundle offers (e.g., “Buy 2 Get 1 Free”) are considered non-separable.

  • Returns must include the entire bundle
  • Any opened product voids the return eligibility of the full bundle

6. Return Process

  1. Contact our support before returning anything:
    📩 contact@sweence.com

Include:

  • Order number
  • Reason for return
  1. You will receive a response within 48 hours
  2. If approved:
  • Return instructions will be provided
  • A return label may be issued (case by case)

Return Address (Only After Approval)

MJ SAS
140 chemin Grange
40380 Poyartin
France